Title: Desktop Support Technician
Location: Onsite in Longmont, CO
Rate: $30-36/hour W2 + Benefits
Summary:
We are looking for a skilled Desktop Support Technician to provide technical assistance and support for end-user devices, software, and peripherals. The technician will troubleshoot hardware and software issues, perform installations and upgrades, and ensure the smooth operation of IT systems.
Key Responsibilities:
- Provide technical support to resolve hardware and software issues for end-users.
- Install, configure, and maintain desktops, laptops, and peripherals.
- Assist with system updates, software installations, and patch management.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Collaborate with IT teams to address complex technical challenges.
- Support end-users with remote and onsite troubleshooting as needed.
Skills & Qualifications:
- Minimum 2-3 years of experience in desktop support or a similar role.
- Proficiency in diagnosing and resolving hardware, software, and network issues.
- Familiarity with Windows and macOS operating systems, as well as common software applications.
- Strong communication and customer service skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Preferred Qualifications:
- Experience with Active Directory, Office 365, and remote support tools.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Education:
- Associate’s degree in Information Technology or a related field, or equivalent work experience required.
Additional Requirements:
- Strong organizational skills and attention to detail.
- Flexibility to work onsite as needed.
Compensation:
- Competitive hourly rate based on experience.
